For us here at Cynthia Sylvia LLC, client satisfaction is all about fulfilling our mission. Our mission as legal nurse consultants is to bridge the gap between medicine and the legal system. We provide expert analysis and insights to legal teams in medical-legal cases, clarifying medical issues, identifying areas of liability, and enhancing case worthiness. We strive to improve case outcomes, mitigate costs, and enhance communication in healthcare through exceptional and secure services, with a particular focus on wound, ostomy and continence care, risk management, and product liability.
The analysis we provide for our clients can be critical in developing a strong and successful case. Our team is incorporating a variety of specialized clinicians, but our overall focus is on skin and wound care, both prevention and treatment. With a total of over 40 years of experience, we can recognize and identify items within a medical record that are clinically significant and otherwise might be overlooked by an LNC who is a general practitioner.
For example, are you aware of the differential diagnosis of a Deep Tissue Injury (DTI) as opposed to other manifestations of pressure injuries? Do you know that the International Skin Tear Advisory Panel (ISTAP) is a recognized organization that is dedicated to advancing knowledge and promoting best practices in the prevention and management of skin tears? Did you know that there is a difference between the etiology and the manifestation of wounds caused by friction, as compared to wounds caused primarily by pressure and shear? I could go on, but my message is that if a case involves skin and wound care, by engaging with our professional team of Legal Nurse Consultants, you have an advantage for engaging with our team.
The level of satisfaction or feedback from clients regarding the services provided by the LNC organization can certainly be measured through surveys, testimonials, or other feedback mechanisms, but the key performance indicator of highest satisfaction is a client who continues to seek out your expertise. The client who returns for continued engagement is an indicator of client satisfaction and the mark of a positive client relationship. Client satisfaction leads to strong relationships, repeat business and referrals. That is the rationale behind our Mission!
We collaborate with legal teams to achieve just outcomes